Frequently Asked Questions

How old do I have to be to attend an event?
You must be at least 13 years old to attend an event. If you are under 18 years of age, your parent/guardian must also have booked a ticket and accompany you for the full duration of the event.
Do I have to be using a Sony camera to attend?
No, you don't need to use a Sony camera, but please check the event page to see what gear you should bring as you may need a camera to enjoy the event
Can I bring a friend to the event?
You're welcome to tell your friends about the event, but they will need to book a ticket to attend as spots are limited.
What happens if I need a refund for a paid event?
Refunds are available when an event has been cancelled or rescheduled to a date you can't attend, or where required by Australian Consumer Law. To apply for a refund, please forward your payment receipt for the event to SonyScene.SANZ@sony.com, along with the reason for your refund request.
Who can host events through Sony Scene?
In addition to events run directly by Sony, we call our event hosts on Sony Scene, "Advocates". Advocates are carefully selected by Sony for their extraordinary photography skills, brilliant education style, and community leadership. Advocates are reviewed annually.
How can I become an Advocate?
Sony Digital Imaging Advocates are reviewed annually. For more information on the Advocate program, visit www.sony.com.au/advocates or www.sony.co.nz/advocates.
How are event hosts on Sony Scene compensated?
Advocates may be entitled to revenues from ticket sales. In other cases they may be paid directly by Sony or receive no direct monetary compensation. Sony also provides performance incentives and non-monetary benefits to Advocates.
Can I register on behalf of someone else?
You may purchase tickets for up to four other attendees. By attending a Sony Scene event, the purchaser and guests agree to be bound to the Terms and Conditions.
Is my ticket transferable?
Yes! Do not forward your order confirmation to anyone except guests that you have purchased tickets for. It is your ticket for admittance to the event, and can only be used for the number of tickets you purchased.
Do I need to print out my order confirmation?
No, we also accept digital copies. If you don't print your confirmation, it's your responsibility to make sure your phone has enough charge to display it.
How do I contact Sony Scene?
Drop us a line at SonyScene.SANZ@sony.com